Hi there, I'm trying to download the Plus Package, or Pro version, it is listed as both in various places, which is pretty confusing. I did figure out that in order to get the full version of the plugin, I have to go to "Extensions" - again this is a breakdown of terminology. If I bought a plugin, I'm not using an extension. I'm using the core plugin. Anyway, I entered my key and hit Download-- and the arrow just spins forever with no download. I'm under a time crunch. Can I please get the software I purchased? Thank you.